Shipping Policy for DrinkMata.ng
Delivery Coverage
Local Deliveries – Currently, we deliver exclusively within Lagos but have plans to expand to other regions in Nigeria soon.
Shipping Schedule – Orders placed and confirmed before 10 AM are shipped the same day. Orders after this time are shipped the next business day.
Shipping Charges
Standard Charges – In the future shipping costs may vary based on the location within Lagos and will be calculated at checkout. Currently, charge a flat fee of 2500 naira only. This will change without notice.
Free Shipping – We may offer promotional free shipping from time to time. Stay tuned to our website and social media for such offers.
Delivery Partners
Third-Party Delivery – We partner with reputable third-party delivery services to ensure your order arrives safely and on time.
Tracking Your Order
Order Tracking – Once your order is shipped, you will receive a tracking number to monitor your delivery status.
Refund Policy for DrinkMata.ng
Returns and Refunds
Damaged Products – We only accept returns if the product is damaged upon delivery. If you receive a damaged product, please contact us immediately at hello@drinkmata.ng with photographic evidence.
Return Process – Eligible returns must be reported within 24 hours of receipt. Our team will assess the damage and, if approved, will initiate the return process.
Refund Process – Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method
Refund Process – Upon receipt and inspection of the returned item, we will notify you regarding the acceptance or rejection of your refund. If approved, your refund will be processed and credited back to your original payment method.
Non-returnable items
Change of Mind – Due to the nature of our products, we cannot accept returns due to a change of mind.
General Notes
Product Care – Ensure you inspect your order upon delivery and store your drinks appropriately to maintain quality.
Customer Service – Our customer support can assist you with any inquiries or issues regarding shipping and refunds.
