We are committed to ensuring that each bottle you order arrives in perfect condition, ready to be enjoyed. We understand that on rare occasions, things might not go as planned, and we are here to support you when they don’t.

Our Guarantee

We take great pride in the quality and preparation of our shipments. Each order is carefully packed and checked to ensure it meets our high standards. However, we acknowledge that unforeseen circumstances can occur.

Damaged Products

In the unfortunate event that you receive a product that is damaged, we are here to help. We kindly ask that you:

Notify Us Promptly: Please contact us within 48 hours of receiving your order. You can reach us via our official email or phone number provided on our website.
Provide Proof: For us to better understand the issue, we request that you send us a photo of the damaged product.
Keep the Package: Please retain the original packaging and damaged items until further notice, as they might be required for inspection or return.
Upon receiving your complaint and assessing the situation, we will strive to resolve the issue promptly. This may involve a replacement or a credit for future purchases, depending on the specific circumstances and in accordance with our terms and conditions.

Non-Returnable Items

Please note that except for cases of damage as described above, all sales made through DrinkMata.ng are final. We do not accept returns or exchanges for reasons other than damage. This policy ensures the quality and integrity of the products we deliver.

Questions or Concerns

Your satisfaction is paramount to us. If you have any questions or concerns about our return policy or your order, please do not hesitate to contact us. Our dedicated customer service team is here to ensure that your experience with DrinkMata.ng is nothing short of exceptional.

Thank you for choosing DrinkMata.ng. We look forward to serving you and ensuring that every sip you take is a celebration!